This Refund Policy applies to purchases of the digital product AI Document Batch Processing Prompt Pack (the "Product") sold through our checkout. It forms part of, and should be read together with, our Terms of Service.
Seller of record. The Product is sold by Te Weijia (Shanghai) Technology Co., Ltd. Where our checkout is operated by an authorised reseller acting as merchant of record, that entity handles the payment transaction and applicable taxes, while this policy continues to govern the refund terms offered to you.
You may request a refund within 14 calendar days of your purchase date, without needing to give a reason. We refund the full amount you paid, in the original payment currency, back to the original payment method.
Timing. Once we issue a refund, your bank or payment provider typically takes 5–10 business days to post it to your account. Currency conversion differences applied by your bank are outside our control and cannot be refunded.
When a refund is issued, the licence granted to you for the Product terminates. You agree to delete all copies of the files you received, including any copies stored in backups or shared folders. Continued use after a refund is a breach of the licence terms.
If the files are corrupted, incomplete, or never arrive, contact us and we will resend them or issue a full refund — your choice. This applies regardless of the 14-day window, as it concerns delivery of what you paid for.
Nothing in this policy limits any statutory consumer rights you may have under the law of your country of residence. Where mandatory local law grants you a longer cancellation period, that law prevails over the 14-day period stated above.
Refund questions: support@teweijiatech.cn
Operator: Te Weijia (Shanghai) Technology Co., Ltd., Room 1-2, Building 4, No. 1628, Lizheng Road, Lingang Special Area, China (Shanghai) Pilot Free Trade Zone.